Conflict within the workplace is inevitable particularly within a demanding and unique organizational environment. Yet many are at a loss when trying to manage conflict simply because they haven’t been trained in conflict resolution. Within this highly-interactive course tailored specifically for working professionals, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential future conflict. Students will apply their knowledge and be able to achieve tangible results by the end of this impactful class.. Special attention will be given to mediation techniques for leaders. The end results: better work environment, stronger business results, and greater team performance. Students attending this course will receive the text book: “Resolving Conflicts at Work: Ten Strategies for Everyone on the Job” by Kenneth Cloke and Joan Goldsmith.
VIRTUAL OPTION is available for this class. Choose “VIRTUAL – Live at Your Desk” from the Course Choice drop-down menu. Students still participate in classes, but do so virtually via a computer and internet connection using WebEx. Please click HERE for more info about set-up and system requirements for virtual sessions.
For more information contact: firstname.lastname@example.org or 314-977-3226