Is your message being heard? Assertive communication skills can spell the difference between success and failure. Furthermore, assertiveness can have instant results when people take action and implement change. This course will provide practical tools for assertiveness in communication specific to the IT Industry, and unveil techniques to choose and use the most appropriate words and emotional tone for every business situation. Through role-plays and highly interactive exercises, students will learn how to handle receiving and giving feedback and address business etiquette where professionalism and assertiveness are required. Each student will assess their areas of strength and potential growth in creating a more assertive communication style by completing the EPIC Coping and Stress online profile. Expect an overall enhancement of assertiveness skills for immediate on-the-job use. Students attending this course will receive the powerfully insightful book, “How to Grow a Backbone: 10 Strategies for Gaining Power and Influence at Work” by Susan Marshall.
Students will receive a personalized DiSC profile as a part of this course.
For more information contact: firstname.lastname@example.org or 314-977-3226